Refund Policy

As a matter of principle, even though noone has ever asked us for a refund (we pride ourselves on the integrity of our products and processes), we observe the Trade Practices Act official policy on refunds:

Under the Trade Practices Act 1974 you may seek a refund if goods:

• are or become faulty through no fault of your own
• are not fit for a stated purpose or a purpose you made known to our sales staff
• don’t match our description or sample
• have defects that were not obvious or we did not bring to your attention.

However, the goods must be returned within a reasonable period and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.

If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired.

A credit may be offered at our discretion.

Please choose carefully as you are not entitled to a refund if you simply change your mind.

Keep your records as proof of purchase.